Cookie Policy

HelperPlace uses cookies and similar technologies to enhance your browsing experience and to help us improve our services when you visit our website and app, including without limitation and any related URLs, mobile or localized versions and related domains/sub-domains (“Websites”). This Cookie Policy explains what cookies are, how we use them, and the choices you have regarding them.

What is a cookie?

A cookie is a small text file that is stored on your computer or other internet-connected device in order to identify your browser, provide analytics, and remember information such as your language preference or login information. They’re completely safe and can’t be used to run programs or deliver viruses to your device.

Why do we use cookies?

We use first-party and/or third-party cookies on our app for various purposes such as:

  • To facilitate the operation and functionality of our app;
  • To allow us to make a bespoke user experience for you and for us to understand what is useful or of interest to you;
  • To analyze how our app is used and how best we can customize it;
  • To identify future prospects and personalize marketing and sales interactions;
  • To facilitate the tailoring of online advertising to your interests.

What type of cookies does HelperPlace use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies”. Strictly Necessary cookies are necessary for our app and website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the app and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our app and website.

We use the following types of cookies in our app:

This text covers the introductory aspects of why and how cookies are used by HelperPlace and explains the different types of cookies.

Essential Cookies

We use essential cookies to make our app work. These cookies are strictly necessary to enable core functionality such as security, network management, cookie preferences, and accessibility. Disabling these cookies may affect how the Websites function.

Performance and Functionality Cookies

These cookies enhance the performance and functionality of our app but are non-essential to its use. However, without these cookies, certain functionalities like videos may become unavailable, or you may need to re-enter login details during each visit.

Marketing Cookies

These account-based marketing cookies enable us to identify future prospects and personalize sales and marketing interactions with them.

Analytics and Customization Cookies

These cookies collect information to help us understand how our app is used and how effective our marketing campaigns are. We use Google Analytics cookies to collect limited data. You can opt-out at Google Analytics Opt-out.

How you can manage cookies?

Most browsers allow you to control cookies through their ‘settings’ preferences. However, limiting cookies may affect your experience by reducing personalization and customized settings. Below are links to help pages for managing cookies:

  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Safari (Desktop)
  • Safari (Mobile)
  • Android Browser
  • Opera
  • Opera Mobile

Social Media Cookies

These cookies are used when you share information using a social media sharing or “like” button, or link your account with social networks like Facebook, Twitter, or Google+. The network may record your action and track interactions with ads.

Blocking and disabling cookies

You can block cookies using your browser settings, but this may affect how our app functions and could lead to loss of some saved information like login details and preferences.

Changes To Our Cookie Policy

We may update this policy to reflect changes in our service and policies. You will be notified of any changes before they take effect. By continuing to use the Service, you agree to the updated Cookie Policy.

Your Consent

By using our app, registering an account, or making a purchase, you consent to our Cookie Policy and agree to its terms.

Contact Us

If you have any questions, please contact us at:

HelperPlace Limited
Tel: +852-8191-7020 – email: support@helperplace.com
Room P, Unit 4, 2/F, Sunray Industrial Centre, 610 Cha Kwo Ling Road, Yau Tong, Kowloon, Hong Kong

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