How to choose the best maid agency in Singapore?

Singapore is stuffed with maid employment agencies, making it difficult to know whom to approach. Nonetheless, some are even shady and deceptive to the helpers and the employers.

A great Maid Employment agency is an integral part of finding a suitable helper. They walk you through the choices available to you and also help you better understand the guidelines established by the Ministry of Manpower (M.O.M.).

What are the Best maid agencies in Singapore?

1. HelperPlace - Connect freely with the right maid agency

HelperPlace is the leading platform for employers and maids, ensuring a seamless and hassle-free experience for clients in Singapore. With more than 300,000 users, it is simply the best way to screen and directly hire a maid in Singapore. You cannot only get any kind of help, but each and every stage of the entire process becomes much more feasible. You are always updated with tips and news on contracts, rights, and recruitment.

HelperPlace is an inclusive platform that facilitates the matching and growth of employers and helpers, ensuring equal opportunities for all (no placement fees, no salary deduction). This integrated platform offers a wide selection of profiles, allowing employers to use search filters based on their preferences. Additionally, the platform provides a shortlist feature to streamline the matching process and an interview system to expedite hiring decisions.

Employers can efficiently navigate through numerous profiles, identify potential matches, and make informed decisions. The platform aims to simplify and accelerate the hiring process, saving time and effort for both employers and helpers.

HelperPlace services are becoming increasingly popular among the folks, and they are amazed by the qualified helpers provided by the platform. Quick support and responsiveness are also pluses. Dedicated to helping families, HelperPlace in Singapore suits expatriates and local families best.

HelperPlace is an ethical platform that never charges domestic helpers for using its services. Helpers can post their resumes on the website, and employers can contact maids via the online platform or app. HelperPlace provides the best way for helpers and potential employers to find each other, so no expectations will ever be ruined.

Domestic help is usually considered as one of the five important people in the lives of the working mums. And so, HelperPlace, Singapore, makes it a point to satisfy their customers, no matter what. Check all the helpers looking for a new employer.

2. White Glove Agency

White Glove is a distinguished agency in Singapore committed to enhancing the lives of families and migrant domestic workers. The agency’s mission is to provide a seamless and efficient process for connecting families with suitable candidates, ensuring high service quality. Through an advanced screening process, White Glove ensures the perfect match for every household. This maid agency prioritizes not only the satisfaction of our clients but also the happiness and well-being of the helpers.

The team offers personalized contracts to accommodate unique benefits packages and provides counseling and mediation services when needed. Whether it’s local transfers, overseas placements, or paperwork assistance, White Glove is here to make the process smooth and hassle-free. The agency takes pride in being fully accredited and capable of handling OEC processing for Filipino helpers.

3. Maids "R" Us

Maids R Us is a highly respected agency in Singapore that specializes in providing quality foreign domestic helpers. With a few decades of experience, they pride themselves on understanding clients’ unique requirements and delivering unmatched service. Their comprehensive approach includes thorough candidate screening, competitive pricing, additional skills training, and ongoing support throughout the contract duration.

Maids R Us stands out for its commitment to customer satisfaction. Having successfully served over 2,500 clients, it offers free guidance and a replacement guarantee within six months, ensuring peace of mind for all its clients. Choose Maids R Us for a reliable and professional domestic helper service in Singapore.

4. Universal employment agency

Universal employment agency has been serving people for the past 30 years. They are one of the best maid agencies in Singapore. Employers can search for the help in just a single go. This top rated agency by MOM has been trusted by more than 10,000 customers since 1986; they sure believe in customer satisfaction as their utmost priority.

One of the reputed employment agencies proves to be a huge and professional operation. They specialize in experienced transfer helpers and render help services whereby trained caregivers are employed to take care of the elderly.

5. We Are Caring

We Are Caring is highly regarded as one of Singapore’s most ethical maid agencies, distinguished by its fair-hiring practices that exclude deductions from helper salaries and placement fees. As the exclusive maid agency accredited by the Ministry of Manpower to provide the employer's orientation programme (EOP), We Are Caring prioritizes empowering new employers with the necessary knowledge. Helpers undergo rigorous screening, and their profiles, including references and videos, can be accessed to facilitate informed decision-making before interview arrangements.

We Are Caring facilitates direct connections between employers and helpers, offering the convenience of home meetings. The agency supports transfers of helpers within Singapore and from abroad and ensures swift screening processes and streamlined digital paperwork, ensuring a hassle-free experience. With a customer care team available seven days a week, they provide on-the-ground assistance for any queries. Furthermore, We Are Caring is a socially conscious enterprise backed by the DBS Foundation and holds the esteemed certification of being a B Corporation.

6. JForce Employment Agency

JForce is a renowned maid agency in Singapore that specializes in hiring domestic helpers and connecting families with domestic helpers from Indonesia. They have received awards for their exceptional services. What sets JForce apart is its training center in Indonesia, where it provides customized training for helpers to meet the specific needs of each family. Their team of experienced and supportive sales consultants carefully screens applicants to ensure a suitable match for your family, ensuring your expectations are met. With three conveniently located outlets across the island, JForce is highly regarded for its reliable service and is a preferred choice among families in Singapore.

7. First Maid Pte Ltd

First Maid Pte Ltd is an established employment agency in Singapore that provides domestic helpers and maids to households and families. They also offer services for hiring transfer maids who are already in Singapore and seeking new employment. They offer a range of services, including recruiting, screening, and placement of foreign domestic workers from Indonesia, Myanmar, and the Philippines.

As an agency, First Maid Pte Ltd focuses on ensuring the suitability and compatibility of domestic helpers with their clients' needs and preferences. They have a team of experienced consultants who conduct thorough screening and interviews to match the right helper with each family’s requirements.

First Maid Pte Ltd is licensed by the Ministry of Manpower (MOM) in Singapore, which is an important factor to consider when choosing an employment agency. They strive to provide reliable and trustworthy services, helping families find suitable domestic helpers to assist with household chores, childcare, and other relevant duties.

8. JPB Maid Agency

A wonderful maid agency, JBP Maid Agency, with over 15 years of experience in providing domestic helpers in Singapore, is recognized as one of the region's largest and most reputable agencies. They have built a strong reputation for delivering excellent customer service, sourcing high-quality domestic helpers, and offering various value-added services at competitive prices.

With its extensive industry experience, JBP Maid Agency understands the needs and expectations of its clients. It prioritizes customer satisfaction and strives to match families with suitable domestic helpers who meet their specific requirements. Clients often express positive feedback about the level of service they receive from the agency, citing professionalism, reliability, and responsiveness as key strengths.

9. Regent Maid Agency

Regent Maid Agency is a well-known employment agency in Singapore that specializes in recruiting and placing domestic helpers and maids. Universal Employment Agency Pte Ltd is also highly regarded for its long operating history, expertise in placing foreign domestic helpers, and comprehensive services. With their years of experience in the industry, Regent Maid Agency has established a reputation for providing reliable and trustworthy services to clients.

Regent Maid Agency offers many domestic helpers from different countries, including Indonesia, Myanmar, and the Philippines. They assist in the entire process, from selecting suitable candidates to handling all necessary paperwork and documentation.

10. EK Maid Agency

EK Maid Agency is an established employment agency in Singapore that specializes in providing professional maid services, including recruiting and placing domestic helpers and maids. They offer various services to match households with suitable helpers, catering to their client's specific needs and preferences.

As an agency, EK Maid Agency understands the importance of finding the right fit between employers and domestic helpers. They conduct thorough screening and interviews to assess the helpers' skills, experience, and compatibility. This ensures employers can find a helper who meets their requirements and effectively assists with household chores, childcare, and other relevant duties.

11. Imtidad

Imtidad is an award-winning maid agency committed to finding employers with the best help. The employment services in Singapore also usher the clients with full home service delivery. From selection to the signing of contracts and delivery of foreign domestic workers, everything will be carried out at the premises of the employer itself. The clients can even conduct live interviews via Skype before making their final decision at zero cost.

Imtidad has won laurels for their customer satisfaction. Imtidad, Singapore is even the receiver of ‘Best Domestic Helper Recruitment Agency’ from Parents World Singapore.

What are the Factors to consider when choosing the Best Maid Agency in Singapore?

1) Retention rate

This term denotes the percentage of foreign domestic workers (FDW) placed by an employment service who stay with the same employer for at least one year. A standard contract, however, lasts for two years.

When help is employed steadily, the relationship proves beneficial for both parties. The industry average, however, is 48.18%, whereas the top agencies have retention rates as high as 70 or even 80! No matter how big or small, employment agencies with higher placement volumes naturally have higher averages.

2) Transfer rate

This term is used to refer to the percentage of foreign domestic workers who have been transferred to three or more employers within a single year. The industry average stands at 1.65%.

3) Placement volume

Placement volume is the number of work passes applied for by an employment agency. The industry average is 81.36%. A higher value means that the aforesaid employment services work in an extremely professional manner.

The agency with high value is considered to have better resources for responding to a particular problem, such as when one needs a replacement helper and housing. Helpers usually reside in dorms before they are employed and can also opt out of the same when their employers are away.

Many other factors also prove to be determining ones.

These include fees charged to employers (service fees) and helpers (placement fees). In Singapore, not only employers are paying the agency! Some employment agencies charge helpers a particular amount that can, sometimes, take up to eight months for helpers to pay back (salary deduction). It is undoubtedly surprising to work for eight straight months without any salary! Although employers do have the option of covering up the costs; nonetheless, it’s definitely a high up-front amount for each and everyone who’s involved.

However, some employment services do not charge workers placement fees or salary deductions. Employment agencies that do not ask for such fees are more popular among people than those that charge finder’s fees. They are also offering more job offers to candidates.

Before hiring by employment services, employers usually describe their needs for the services. It is then that they start interviewing suitable candidates. Some agencies even walk you through issues like renewing contracts, arranging home leave for the helper you hired, and finding a replacement helper in case the first hire didn’t work out.

The employment services are helpful with the repatriation process in situations where the helper gets into any kind of legal trouble. As of now, you don’t have to worry a bit. We have done our wee part to help you out. If you are searching for a good starting point, this might prove to be of utter importance to you.

The agency will handle all the complex details, from arranging flights to preparing paperwork and monitoring medical checks. Their prompt and courteous response and professionalism have always been praised by the folks.

Choosing the best maid agency is important to hire the right helper for your family. Do not hesitate to read our guide to hiring a maid in Singapore. Ready to start?